Question 1

How do I check my order invoice and order status?

Accepted Answer

You can use the order tracking feature by entering the invoice number.

Question 2

What if I have a transaction problem?

Accepted Answer

You can contact us via the email listed on our website to get direct assistance from our customer support.

Question 3

Why hasn't the top-up product arrived and the transaction status is 'Refunded'?

Accepted Answer

Make sure the User ID you entered is correct. If the transaction has not succeeded, it may be due to an issue from the game provider. Contact us via email with the invoice number and correct User ID for immediate assistance.

Question 4

Can a Top Up purchase be cancelled?

Accepted Answer

For Top Up purchases that are already in the provider's process or have already been successful, they cannot be cancelled or refunded. We provide a refund if the order cannot be completed in accordance with applicable provisions.

Question 5

What if my transaction status is 'Process'?

Accepted Answer

A 'Pending' status means the product will automatically be added soon after payment is confirmed successful. However, if the transaction status remains 'Pending', please wait a few minutes and check the payment status periodically. If you still need help, contact our customer support via email with a screenshot of the problematic page.

Question 6

What if I have questions other than those above?

Accepted Answer

Please contact our customer service via email.

FAQ (Frequently Asked Questions)

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